FAQ
FAQ
SHIPPING
Most items in our shop typically take between 7 to 10 business days for delivery.
However, occasionally, certain items might require up to 14 business days to arrive.
Our commitment to environmental sustainability guides this approach. Instead of dispatching small numbers of orders daily, we gather a substantial volume of packages and ship them together once we achieve our set minimum.
This method not only supports our dedication to the planet but also promotes a more eco-friendly delivery process.
We appreciate your understanding and support in joining us to foster a greener and healthier world.
We sincerely apologize for this inconvenience! Occasionally, parcels may experience delays at customs. For assistance in tracking down your package, please contact us at contact@strivingo.com, and we'll be happy to help you in locating your shipment.
You will find your tracking code in the email confirming your shipment. It may take 1 to 3 days for the tracking details to appear on the courier's tracking websites. Should you need any help, please don't hesitate to contact us at contact@strivingo.com with your order number or the email address used for the order. Additionally, you can track your order directly on our website here.
ORDER
Our goal is always to satisfy our customers with our products.
However, if there's a need to return an item due to a defect or fault, we're here to assist. Please send us an email with a photo or video showing the defect or fault, and we'll provide you with the necessary steps for the return process.
You can return a product within 14 days after you receive the product.
Please contact us at contact@strivingo.com to initiate the return process. For more information, please refer to our refurn policy at Refund Policy.
No, you must contact us before sending your return as the return address may be different from the address your order originally came from.